Netlogic Consulting Ltd.

With NETLOGIC Interactive Voice Response, NETLOGIC is making it simpler and more cost effective to deploy customer interaction solutions based on speech response. NETLOGIC’s leading speech and touch-tone solutions can be deployed on industry standards based platforms, providing customers with a flexible, cost saving solution of integrated self service leveraging Voice over IP and Speech technologies.

NETLOGIC is one of the most technically advanced IVR service providers, consistently meeting and exceeding our clients’ objectives. Our state of the art, high capacity IVR and Speech Recognition capabilities allow your customers access to information by touch-tone telephone or voice commands.

Look no further for hosted, professional, competitively priced IVR services. We specialize in the development and hosting of customized, automated IVR services. Our primary focus is customer service (your happiness!) and un-interrupted 24x7 application hosting. MySchool offers a comprehensive IVR (interactive voice response) solution that can help your school improve the information flow and manage communications issues more efficiently.

Benifits and Uses

Since we are a custom IVR service bureau, we will create any application to your specification.

NETLOGIC IVR is an advantage by providing a win-win combination “reducing costs while enhancing the quality of customer service” and thereby pays for itself very quickly.

Improved return on investment by letting you write applications once and deploy them on a variety of popular telephone lines or trunk types, in any country, with minimal changes.

NETLOGIC IVR improves your service by giving customers 24x7 dynamic, real-time voice access to your business to carry out routine inquiries and service requests by responding to a series of voice and touch-tones interactions.

With the same number of agents, businesses can increase efficiency while improving profitability.

Integration of other technologies to provide more features.

Information is gathered and acted upon all in one place, insuring order accuracy.

Industry standards based software maximizes flexibility: Support of several servers types offer enterprises the ability to design solutions with the right port density and reliability required for their self service application.

Leverage IVR technology to automatically gather customer, ordering and delivery information.

Reduce costs by relying less on live support representatives.

Core Features

Easy to use Drag and Drop GUI Development Studio.

Open architecture.

Supports Analog and Digital lines and E1 trunks.

Expandable from 2 to 240 channels per system.

Easy to use setup wizard.

Facilitates development: enhance your applications with powerful computer telephony (CT) features - no CT expertise required.

Shortens the development cycle: alleviates the time-consuming and often repetitive coding required by different APIs

Database Connectivity: Netlogic IVR can connect to any database including: Microsoft Access, Microsoft SQL Server, MySQL, and make the stored information available to callers. NETLOGIC IVR can also retrieve information from callers and insert information into the database.

Text-to-Speech: As NETLOGIC IVR interacts with callers, it can read information from databases or files and use text-to-speech technology to play back information to callers.

Speech Recognition: Unlike other software on the market that require callers to enter information as digits, NETLOGIC IVR can ask callers to speak their information.

Internet Ready: NETLOGIC IVR has the ability to send and receive email messages from the internet and initiate calls based on this information.

Supports Microsoft TAPI.

Transparent support for Dialogic R5API

Live monitoring of line status with detailed logging.

Multiple NETLOGIC IVR Applications on one system.

System requirements

PC Server with the following minimum configuration:
Microsoft Windows XP or 2000, Pentium 4 2.0 GHz, 512 MB RAM, 40 GB HDD, Telephony card or supported modems, 16 bit sound card, The number of required telephone lines (direct lines or through internal PBX)