i-Contact

Customizable and Easy to use Customer Relationship Management System

i-Contact is a Customer Relationship Management application, used as a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty.

Introduction:

• i-Contact brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one holistic view of each customer in real time.
• i-Contact allows customer facing work environments in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and up selling opportunities to target marketing strategies to competitive positioning tactics.

Benefits and Uses:

• Get a complete picture of your customer.
• Connect and streamline your business processes beyond system boundaries.
• Take advantage of smooth integration with other information systems.
• Work beyond the reach of your network.
• Customize and integrate with other products and services.
• High potential to increase revenue by being able to make quick and intuitive decisions.
• Reducing costs or keeping costs under control.
• Improving customer service.
• Reduce non-value added interactions, allowing agents/producers to concentrate on new business.
• Design and run telemarketing campaigns geared towards cross-selling and renewals.
• Provide up-to-date information to end-customers at anytime and anywhere.

Features:

• Complete Customer View: View all contact and account information and history from a central location, including customer service records.
• Quotes: Create customized quotes using a full-features product catalogue.
• Order Management: Easily convert quotes to orders, and then modify and save orders until they are ready to be submitted.
• Inventory Management: Provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, and accounting processes and enhance the sales effectiveness.
• Security Managements: User Management, Manage Roles, Groups and Organization level Access Control
• Case Management: Create, assign, and easily manage cases for customer service requests. Manage actions and communications for each case from a central location.
• Complete View of Accounts: View all accounts, including sales and order information, to identify top customers and better understand specific customer needs.
• i-Contact Customization: Easily control your modules by creating new fields or delete old fields. Add options in a drop list and take full control of a module's fields.
• Activity Management: Store all the details of customer meetings and calls in an intuitive calendar and manage daily tasks of users.
• Campaign Management: Manage organization-wide marketing campaigns and track campaign effectiveness based on customer data.
• Ticket Management: Track all trouble tickets related to customers end-to-end as per organization's customer support process and create fully customizable ticket reports.

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