Netlogic Consulting Ltd.

Almost every company is looking forward to having a Call Recording application that can deliver substantial business benefits…

e-listener is state of the art technology in call recording that intelligently monitors and records telephone conversations. It is used in places where business transactions take place and where security is of utmost importance, such as ordering online..

Call recording is becoming increasingly important in daily business, Netlogic has designed and developed this product to enable recording of multiple telephone calls and storage of them in a compressed audio file format for future reference. This product is useful for service industries, call centers, large corporations, stock brokers, financial sectors, security agencies and national and international defence organizations, etc… .

Benifits and Uses

To satisfy the most rigorous application requirements for non-stop 24x7 calls environments.

Our first objective: Combining an easy to use interface with the highest security and privacy standards in the industry.

Using a recorded conversation as evidence of an order or agreement helps to secure your investment, saving time, money, and something potentially far more valuable: your company’s reputation.

Quality assurance and performance monitoring.

Record critical information to ensure accuracy of transactions.

Monitoring personal calls which helps in cost reduction for your company.

Retrieving recorded calls and call information at your workstation which is the mark of a professional recording solution.

Reduces service and maintenance costs through install wizard, recovery tools and remote maintenance.

Compliance Monitoring ensures industry regulations are met.

Core Features

Integrates with most PBX’s.

Records both incoming and outgoings calls.

Expandable from 4 to 240 channels per system.

Unlimited hours of recording (depending on hard disk space).

Monitoring the channels status and listening to live call conversations remotely.

All records are encrypted and accessible only by authorized users.

Archiving feature to the old records to CD-Rom or other permanent storage media.

Extensive search allows you to find the information you need on the basis of user definable criteria such as extension number, date and time.

Management and audit statistical reports.

Highly compressed voice files for standardized file retrieval and review.

Optional background beeps with playing a prerecorded message while recording.

Start/Stop recording using special admin assigned keys.

Caller ID detection feature and collecting digits while recording.

Alerting technique by email and SMS notification.

Record in two modes (On Noise – On Voltage difference).

Ability of logging errors and power failure occurred to the recording system to windows logging with date and time by Event Viewer.

Busy lamp field indication: to quickly view the status of each extension on the system

System requirements

PC Server with the following minimum configuration:
Microsoft Windows XP (sp1) or 2000 (sp3), 2003 Server Pentium 3 2.0 GHz, 256 MB RAM, 16 bit sound card, The number of required telephone lines (direct lines or through internal PBX)